The Warranty process:
1. Take a digital photo of the damaged product and email to sales@zinncycles.com with contact info and an explanation of the problem.
2. Upon approval, strip all components and ship the frame with a note to:
Zinn Cycles
7437 S. Boulder Rd.
Boulder Co 80303
3. the customer is responsible for Shipping and Assembly costs.
4. The customer is responsible for the cost of any parts that need replacing on the new frame due to changes in frame design.
5. Once we get the damaged product we will repair or replace it at our discretion.

The Warranties:

Titanium: All Zinn titanium frames have a lifetime warranty against manufacturers defects. This warranty is transferrable to a second owner with a $650 transfer fee. Please contact us when selling the frame to arrange the warranty transfer.

Steel: All steel Zinn frames are warranted to the original owner against manufacturers defects for 10 years from the purchase date.

Magnesium: All magnesium Zinn frames are warranted to the original owner against manufacturers defects for 3 years from the purchase date. A 3-year extended warranty can be bought at the time of purchase for $650.

Aluminum: Our Aluminum full suspension bikes are warranted to the original owner against manufacturers defects for 3 years from the purchase date. A 3-year extended warranty can be bought at the time of purchase for $650.

Used bikes: Used bikes have no warranty.

Cranks: All Zinn custom cranks are warranted to the original owner against manufacturers defects for 1 year from the purchase date. A 1-year extended warranty can be bought at the time of purchase for $100.

Stems: Titanium stems are warranted to the original owner against manufacturers defects for 15 years from the purchase date. Steel stems are warranted to the original owner against manufacturers defects for 5 years from the purchase date.

Forks: Custom steel forks made by Zinn Cycles are warranted to the original owner against manufacturers defects for 8 years from the purchase date.

Components: All components sold by Zinn Cycles will carry the manufacturers warranty. Customers need to contact the warranty department at the corresponding component manufacturer to deal with warranties on components.

Replacement frames: Once we get the damaged product we will repair or replace it at our discretion.Warranty replacement frames will be built with the exact geometry as the original frame. If new geometry is desired, a reasonable re-design fee will be charged. Any frame issued as a replacement in a warranty will not carry a warranty, unless otherwise approved by us.

Discontinued Products: Discontinued products will no longer be under warranty unless we can repair it or if we have a replacement in stock.